Packing Evidence for Chargebacks

Assemble compelling chargeback evidence in seconds. Prove the order was packed and shipped correctly.

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The Cost of Blind Fulfillment

Ecommerce chargebacks require extensive documentation to win. Assembling manual proof of shipment and packing accuracy takes too much time.

When should you invest in packing evidence for chargebacks?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How packing evidence for chargebacks transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

EZPacks automatically links high-definition packing video to the order. When a chargeback occurs, you have immediate access to visual packing evidence. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Chargeback initiated

2

Locate order in EZPacks

3

Export packing video evidence

4

Submit to payment gateway

The Business Outcome

Stronger chargeback defense. Combine our video proof with your delivery confirmation to create an indisputable evidence package.

Frequently Asked Questions

Q: Is video accepted as chargeback evidence?

A: Yes, visual proof of packing and shipping is a highly compelling piece of evidence when combined with tracking data.

Q: How long does it take to find the video?

A: Seconds. Just search for the order number or tracking ID.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

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