Video Proof for Missing Item Claims

Stop refunding fraudulent missing item claims. Prove exactly what went into the box.

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The Cost of Blind Fulfillment

Missing item claims are the hardest disputes to fight. Without proof, marketplaces and payment gateways almost always side with the buyer, resulting in lost inventory and lost revenue.

When should you invest in video proof for missing item claims?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How video proof for missing item claims transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

When a missing item claim is filed, simply search the Order ID in EZPacks. Watch the exact moment the items were placed in the box and sealed. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Receive missing item claim

2

Search Order ID in EZPacks

3

Review packing evidence

4

Share proof to close dispute

The Business Outcome

Definitive proof for missing item disputes. Send a link to the video evidence to the customer or payment provider to successfully reject invalid claims.

Frequently Asked Questions

Q: Can I share the video with the customer?

A: Yes, you can download the video or share a direct link to the evidence to prove the item was packed.

Q: Does this help with Amazon FBA claims?

A: Absolutely. Video proof is highly effective when submitting inbound shipment shortage claims to FBA.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

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