Video Evidence for Return Fraud

Protect your margins against empty box returns and return fraud with visual proof of outbound condition.

Book a Live Demo View Pricing

The Cost of Blind Fulfillment

Return fraud, such as "empty box" returns or swapping a new item for an old one, is rising. Proving the condition of the item when it left your warehouse is critical.

When should you invest in video evidence for return fraud?

If you are experiencing these operational pain points, manual QA is no longer enough.

Customer Experience (CX)

  • • Surge in "missing item" tickets eating up support time.
  • • Auto-approving refunds to avoid bad reviews due to lack of proof.
  • • Negative brand perception from incorrect shipments.

Operations & QA

  • • Inability to identify the root cause of picking errors.
  • • Wasting hours scrubbing un-indexed ceiling CCTV footage.
  • • Manual spot-checks failing to catch high-volume anomalies.

Finance & Legal

  • • Losing chargebacks with Stripe/PayPal due to lack of visual proof.
  • • Client brands threatening to penalize you for missed SLAs.
  • • High replacement costs for falsely claimed missing inventory.

How video evidence for return fraud transforms your operation

Before EZPacks

Unresolved Claims

You have no way to prove the item was packed correctly. You issue a refund to avoid a bad review.

With EZPacks

Undeniable Proof

While EZPacks records the outbound packing process, it provides undeniable video evidence of the exact item, serial number (if visible), and condition that was shipped. You send the HD video link to the customer and close the dispute.

Is this the right fit for your workflow?

Perfect Fit For:

  • High-volume fulfillment centers shipping hundreds of orders daily.
  • Teams seeking to reduce return fraud and chargebacks.
  • Brands requiring strict visual SLA compliance.

Not A Fit For:

  • Low-volume shipping operations (under 50 orders/day).
  • Operations where you do not handle CX or refund disputes.

How the Workflow Operates

Seamless integration into your existing warehouse flow.

1

Record item condition during packing

2

Receive fraudulent return

3

Retrieve outbound video evidence

4

Submit proof to payment processor

The Business Outcome

Win return fraud disputes. By proving the exact item and condition that was shipped, you can successfully contest fraudulent return claims with payment processors.

Frequently Asked Questions

Q: Does EZPacks detect fraud automatically?

A: No. EZPacks provides the visual evidence required for your team to investigate and dispute return fraud.

Q: Can we record the unboxing of returns?

A: Yes, EZPacks can be installed at returns processing stations to record the unboxing of returned packages as well.

Q: How long does it take to set up EZPacks?

A: Deployment is rapid. A standard pack station can be equipped and recording within 15 minutes. Our software is designed to be plug-and-play with your existing USB barcode scanners.

Q: Does it integrate with our existing WMS/ERP?

A: Yes. Because EZPacks listens to standard keyboard-emulated barcode scans, it works alongside any web-based or native WMS without complex API integrations.

Q: How much storage space does the video take?

A: We optimize our video compression specifically for warehouse packing. You can choose to store videos locally on the station PC or automatically sync them to your secure cloud storage.

Ready to secure your shipments?

Start building your visual audit trail today.

Request a Custom Demo